This Ticket Purchase Policy (“Policy”) outlines the terms and conditions for purchasing tickets to the Highlands Music Festival (“Festival”). By purchasing a ticket, you agree to be bound by the terms of this Policy. Please read it carefully before completing your purchase.
All tickets purchased for the Highlands Music Festival are non-refundable. We understand that unforeseen circumstances may arise, but we are unable to provide refunds for any reason, including but not limited to: illness, travel issues, or changes in personal circumstances.
Though tickets are non-refundable, they are transferable. If you are unable to attend the Festival, you may transfer your ticket to another person. To do so, follow the ticket transfer instructions provided on our official website or through our authorized ticketing partners. Please note that transferring a ticket may be subject to an administrative fee. The person receiving the transferred ticket must agree to the terms and conditions of the Festival, including this Ticket Purchase Policy.
Highlands Music Festival is not responsible for lost or stolen tickets. Please ensure you keep your tickets in a safe and secure location. If you lose your ticket or suspect it has been stolen, contact our customer support team immediately for assistance.
Tickets for the Highlands Music Festival are only sold through our official website. We cannot guarantee the authenticity of tickets purchased through third-party vendors or resellers.
In the event that the Highlands Music Festival is cancelled or postponed due to unforeseen circumstances, we will provide information regarding ticket refunds or exchanges on our official website and through our authorized ticketing partners. Please note that refunds or exchanges may be subject to terms and conditions set forth by the Festival.
Highlands Music Festival reserves the right to refuse admission to any person who does not comply with our event policies, including but not limited to: our Code of Conduct, security measures, and age restrictions. In such cases, tickets will not be refunded.
Highlands Music Festival reserves the right to update or amend this Ticket Purchase Policy at any time without prior notice. We encourage you to review the Policy regularly to stay informed of any changes.
By purchasing a ticket to the Highlands Music Festival, you acknowledge that you have read, understood, and agree to be bound by this Ticket Purchase Policy.