Privacy Policy

Effective Date: August 12, 2025

Welcome to Highlands Music Festival ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and use our services.

1. Information We Collect

We collect personal information from you in two main ways:

a) Newsletter Sign-up

When you sign up for our newsletter, we collect your email address and, if provided, your name. This information is used to send you updates, promotions, and news related to Highlands Music Festival.

b) Ticket Purchase

When you purchase tickets, we collect information necessary to process your order, including your name, email address, billing and shipping address, payment information, and any other details required by our payment processors.

2. How We Use Your Information

We use your information to:

• Provide and manage the newsletter subscription service.
• Process your ticket orders and communicate with you about your purchase.
• Improve our website and services.
• Send marketing communications (only if you have opted in).
• Comply with legal obligations.

3. Third-Party Services

We use trusted third-party service providers to help us operate the website and conduct our business. These may include:

• Payment processors like Stripe for ticket sales.
• Email marketing platforms like Mailchimp for newsletter distribution.
• Analytics services such as Google Analytics to understand website usage.
• Other service providers as needed.

These third parties have access to your personal data only to perform these tasks on our behalf and are obligated to keep it confidential.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site, analyze site traffic, and personalize content and advertisements. You can manage cookie preferences via the cookie consent banner.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access your data.
• Request correction or deletion.
• Object to or restrict processing.
• Withdraw consent at any time.
• Data portability.

To exercise these rights, please contact us at info@highlandsmusicfestival.ca.

7. International Users

If you are located outside Canada or the US, please be aware that your information may be transferred to, stored, and processed in Canada or the US where our servers and service providers operate.

8. Security

We implement reasonable security measures to protect your information but cannot guarantee absolute security.

9. Children’s Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: info@highlandsmusicfestival.ca